Move reserved and high-demand machines to the front of the service line, ensuring that your equipment is ready to go when it matters the most.
Keep your mechanics focused on the service orders that make the greatest impact on your business. Automatically prioritize work – whether it's preventive maintenance, mandatory inspections, or damage repairs – for machines that have upcoming reservations. From there, use custom rules and usage data to prioritize your remaining work orders.
If you need a certain percent of each inventory type ready to rent at any given time, Service Solution automatically detects when your available inventory drops below that number. Assign a mechanic to the work order and get started right away.
If a machine doesn’t have an upcoming reservation and you’re meeting your availability targets, Service Solution can predict future demand based on past utilization rates. Strategically work from “Most Likely to be Rented” to “Least Likely to be Rented”.
If a customer makes a last-minute reservation or if a mechanic calls out sick, re-arrange or re-assign service orders with a few simple clicks. Unexpected changes don’t have to interrupt operations.
Service managers can view open jobs and time estimates; manage their technicians’ priorities; create new work orders; and track current projects – all in one place. Streamlined dashboards make it easy to focus on what matters most – even as priorities change. The drag-and-drop interface makes it quick and easy to manage tasks.
Technicians can update parts requests, check off steps, and add notes to service orders with a few simple clicks (or, if their hands are full, using convenient speech-to-text). They can update their progress without having to log in to a workstation; everything is available in an easy-to-use app. Personalized task lists make sure each mechanic knows exactly what to work on at any given time.