With InTempo Enterprise's Customer Portal, you can deliver a faster, smoother customer experience. Set yourself apart from large rental chains with faster response times, better attention to detail, and proactive self-serve options that give your customers what they need, when they need it.
Customers shouldn't have to waste time on hold - and employees shouldn't have to spend hours chasing down documents. Customer Portal
offer renters online access to their accounts 24 hours a day, 7 days a week. Your Sales Reps and Rental Coordinators don't have to tie up their days responding to requests, returning phone calls, and sending emails. Instead of manually looking up information, they can focus on building better relationships and delivering real value to your customers - keeping them coming back to you every time they need a new rental.
With Customer Portal, renters can access a range of rental, sales and account information any time they want. They can view contracts and reservations; see equipment they currently have on rent; pull trend analysis and job costing reports; print invoices or pay them online; and complete other essential tasks without having to contact an account representative. Customers can also schedule reports for automatic email delivery with just a few clicks.
Customer Portal offers a self-serve Accounts Receivable option that pulls data directly from your back office's accounting module. Let customers review aging; open and paid invoices; and payment history details for all of their rentals. When customers find out how easy it is to pay online, you don't have to wait as long for paper checks to come through the mail. And, when they can review their documents on their own time, your accounting team doesn't have to spend time on the phone addressing billing discrepancies.
You have full control over your Customer Portal. Grant users authorization to create an account, and offer secure access directly through your website.