What's New in Connected Assets [Fall 2024] - Passing Down Telematics Data to Your Customers, New Reporting Features, and More

Arielle Cox

This fall, we’ve released several new InTempo MX Connected Assets platform updates. The largest update is the ability to share telematics data with your customers, giving them round-the-clock access to critical machine information that can help them more effectively manage their job sites. We’ve also added new options for specialty equipment management, additional reporting features, and the ability to self-renew or cancel TCU subscriptions directly within the platform.

Watch our recent webinar to explore the latest updates or continue reading for additional information.

Passing Down Telematics Data to Your Own Customers

Giving your customers access to location and usage data helps them quickly address some of their most common questions – without having to make a call to your rental counter. This is becoming a major value-add as customer expectations for self-serve information increase.

Your customer will only need their contract number to access telematics data for the equipment out at a specific job. From there, they can see the equipment on rent or in pickup status. The system filters out serial numbers and service needs, focusing on the location and status data that makes the biggest impact on their business.

New Ways to Manage Telematics on Specialized Equipment

Telematics have historically been difficult to implement with specialty equipment because – as the name implies – each asset often populates special information. However, the latest updates to InTempo MX allow you to track compactors, generators, and other non-traditional construction machinery more easily.

With this update comes the ability to alert your team when multiple data points suggest specific maintenance needs. For instance: if RPM is above a certain number AND oil pressure is below a certain number, you can trigger an alert to your field service team. You identify the data points that are most important, and we’ll help you tailor the alerts to your needs.

New Telematics Reporting Options

You can now use InTempo MX to quickly spot machine usage that exceeds the limits of each contract. If you need to then bill the customer for the excess runtime, you can make the conversations much less uncomfortable with irrefutable data at your fingertips. By collecting more of the excess usage revenue that you’re due, you can quickly increase the return on your telematics investment.

Streamlined TCU Subscription Management

With TCU subscription management, you choose when and if to renew a device from within InTempo MX. This offers a streamlined alternative to chasing assets across multiple platforms.

Questions and Answers with our Product Manager

Tony Tye, Product Manager for InTempo MX, shares additional insights on the updates:

Is there a way to limit which customers can access the telematics information with the equipment on rent?

• Yes! You can choose who you give access to the portal and who you don’t. You can then allow those users to give access to the colleagues they deem necessary to have access.

How do you invite customers to see their telematics information?

• When you set up a new customer on InTempo MX, they will receive a link to sign up and log in. You can choose later how to notify them with each update and new products available.

Can you modify what customers see when they log in? For example, Certain people want to see specific data points on different machinery, especially on the equipment side.

• You have control over what access you give each customer and what you allow them to see. As an admin, you can decide if you want customers to see everything you see or not.
• This is a role and permissions-based system. The rental company can create any role with any set of permissions that they want to give to each customer. If customer A wants a more “locked down” approach that doesn’t show as much information, that can be created. Meanwhile, if customer B wants to specifically see sites and detailed reporting, a role can be created with those expanded permissions to give them what they need.

Can you sort based on the equipment that is scheduled for pick-up?

• Customers will see statuses for equipment that corresponds with an open contract. The two statuses are “on-rent” or “in pickup.”

Want to see more? Contact us for a demo and get all of your telematics questions answered.