Do You Know When Customers Are Using Equipment After Taking It Off Rent?

Tony Tye

Here’s an all-too-common scenario in the equipment rental industry: a customer rents a machine Monday through Friday and takes it off rent at the end of the week. The equipment is scheduled for pickup, but your transportation team can’t retrieve it until the following Tuesday. In many cases, the equipment simply sits idle until it can be retrieved. But sometimes, the machine continues to be used after the rental period has ended. This puts extra wear and tear on your assets, increases your liability exposure, and, of course, allows for revenue leakage due to unbilled revenue.

With telematics data at your fingertips, however, you can reliably identify these scenarios and have more informed conversations with your customers.

Using Telematics to Identify Post-Rental Usage

With InTempo MX, rental companies can monitor equipment activity and identify machines that are still being used after the rental period has ended. This includes engine hours logged after a machine has been called off rent, as well as movement to another jobsite/out of its original geofence.

Because InTempo MX combines all this information with the original contract data, users don’t have to switch between systems to reference the machine’s off-rent date or hour allowances.

No guesswork. Just facts.

With this information at your fingertips, it’s much easier to have follow-up conversations with your customers. With accurate usage data, those conversations become more straightforward because you’re working with facts, not assumptions. Sales reps aren’t put in awkward situations, and there’s less strain put on your relationships with your customers.

Using Telematics Data to Improve Operations

By combining telematics and rental data in a single view, InTempo MX helps rental companies identify post-rental equipment activity, make informed decisions, and have better conversations with customers.

Don't let equipment usage after the rental period go unnoticed. Contact us to see how InTempo can help you protect your rental revenue and operate with more control.