Stop Sending $70/Hour Service Technicians on $20 Part Runs
Faith Kubicki
Every technician has been there: mid-job, elbows deep in a repair, when they realize a critical part they need isn’t on their truck. Suddenly, that service call grinds to a halt – not because of a lack of skill, but because of logistics.
Traditionally, the only option has been to pause the job, pack up, and send a highly skilled, high-cost technician on a parts run. It wastes time, labor, and momentum, and the delay ripples through the rest of the day. That 3-hour repair is now a 4- or 5-hour job – and the oil change that technician was supposed to start on afterwards is now a 4 pm arrival instead of a 2 pm arrival.
How InTempo CSX Changes the Game
Instead of leaving the field to go back to the shop, service managers can now order the part through InTempo CSX. A DoorDash driver will retrieve it from the shop and bring it to their technician’s current location. The technician stays focused on the work that actually requires their expertise, while the logistics are handled in parallel.
The impact is immediate:
- Keep skilled labor on task. Your $70/hour technician stays focused on wrench time — not wheel time.
- Complete more jobs per day. Eliminating travel time for parts runs opens up capacity across your team, while reducing the downstream impact of a missing part. Prevent backlogs from forming, even when the unexpected happens.
- Communicate changes back to the rental branch. Back in your office, your dispatcher learns of the disruption as soon as it happens – which means they can quickly communicate updates to the service manager or the next customer.
For busy equipment rental companies, this isn’t just a convenience – it’s a smarter way to run a service department. It doesn’t increase headcount or demand more grunt work from your already-busy team of skilled, highly paid technicians. It simply removes wasted motion from the system.
