Six Equipment Messages You Can Add to Your Rental Invoices and Contracts
Arielle Cox
Standardized equipment messages are a helpful way to automatically deliver key pieces of information to your customers when you create a new invoice or contract. Sometimes, this information can be mission-critical (i.e., safety reminders or maintenance details). Other times, this information can be more casual and informal, delivered with the intent of strengthening your relationships with your customers. Check out six potential messages that you may consider adding to your contracts or invoices:
- Thank you for doing business with us. We appreciate your loyalty and support!
- For your safety, please make sure to wear the appropriate protective gear while operating this equipment! (Other safety messages, such as seatbelt warnings, load limits, or transportation requirements are excellent options as well.)
- For optimal performance, please make sure to grease this machine’s chain every day. (Other maintenance warnings, such as fluid level checks, tire assessments, and battery inspections may be appropriate instead.)
- This item is under warranty until [X/XX/XXXX].
- Please be aware: damage as a result of improper use is the customer’s responsibility. A damage waiver is available for additional peace of mind when you rent this machine.
- Happy holidays from our team to yours!
In InTempo, you use control records to determine which messages to apply to different invoices. What message number do you want to apply when a rental is returned? What do you want to use when you open a new contract? Or do you want to have a standard message across the board for specific types of equipment? You can customize as you need.
InTempo’s rental software makes it easy to create, edit, and apply these messages to your inventory. You can have as many messages as you want, each with a unique identification number. Simply assign the message number to the relevant categories and classes of equipment – or the relevant invoices – and the software will take care of the rest.
Don’t want to print the messages on every contract or invoice? You can choose to display your messages on your workstation screens at the time of the rental; your counter staff can then verbally communicate the information to the customer. This is a simple way to make sure important details don’t fall through the cracks.
Hear more about Equipment Messages (and other time-saving operational tips in InTempo Enterprise) directly from Jeff Loomis – a 20+ year veteran of the equipment rental industry:
Want to learn more about all the ways InTempo Enterprise can make rental operations faster and more efficient? Request a demo here or contact us for more information.