Speeding Up Equipment Repairs with Remote Diagnostics and Custom Fault Reporting for Multiple Error Codes

Tony Tye

A customer calls in frustration: their machine is down. It's no longer generating revenue, their project is on hold, and your team is under pressure to deliver a quick fix.

The standard approach? Send a technician to the jobsite to diagnose the issue — likely with limited information. They bring a few common parts and tools, only to find out the real problem requires something entirely different. That means driving back to the yard, gathering the right parts, and making another trip. Meanwhile, the equipment is still offline, and the customer’s frustration continues to grow.

Instead of a single, straightforward issue like a dead battery, a machine with a more complicated problem might trigger a hydraulic fault code, show low fuel pressure, or display a temperature sensor alert. These conditions might be related, or they might be independent problems that just happen to occur together. Either way, they require a more sophisticated diagnostic approach to determine what's really wrong — and in what order to address it.

When “My Machine Broke Down” Isn’t a Simple Fix

Not every breakdown has a clear-cut cause. A sensor might fail at the same time as a fuel filter clogs – and the two issues may or may not be related. An electrical issue could be masking a hydraulic problem. In these cases, a single on-site visit may not uncover the full picture — and resolving just one fault can result in repeated service calls as new issues emerge.

That’s where remote diagnostics and custom fault reporting for multiple error codes comes in.

Turn Insight Into Action

With InTempo’s Connected Assets platform, technicians can remotely access near-real-time fault codes and machine data before heading to the job site. Remote diagnostics and custom fault reporting for multiple error codes give a more complete picture of everything that might be wrong — outlining both current and previous alerts to help technicians more accurately diagnose the issue at hand. Prepared with this information, service teams can:

• Prioritize the most likely root causes
• Load their truck with the correct parts and tools
• Execute faster, more efficient repairs
• Improve their first-time fix rate
• Reduce costly back-and-forth trips
• Improve your overall field service scheduling

Better Visibility for Faster Fixes and Happier Customers

With InTempo MX for Connected Assets, your team can see the complete picture before leaving the yard — improving first-time fix rates and keeping your customers on schedule.

Ready to see it in action? Contact us or request a demo to learn how Connected Assets can take the guesswork out of complex repairs — helping you reduce downtime, resolve issues faster, and avoid repeat site visits.